Archive for the ‘Charter’ Category

Google Fiber’s biggest failure: ISP will turn service off in Louisville

February 8th, 2019
A Google Fiber van in Louisville.

Enlarge (credit: Google Fiber)

Google Fiber will turn off its network in Louisville, Kentucky and exit the city after a series of fiber installation failures left cables exposed in the roads. Google Fiber's customers in Louisville will have to switch ISPs and will get their final two months of Google Fiber service for free to help make up for the disruption.

Google Fiber went live in Louisville late in 2017, just a few months after construction began. The quick turnaround happened because Google Fiber used a "micro-trenching" strategy that is quicker than traditional underground fiber deployment and doesn't require digging giant holes. Instead of a foot-wide trench, a micro-trench is about an inch wide and four inches deep.

But Louisville residents soon found exposed cables, as a WDRB article noted in March 2018. "When you're walking around the neighborhood, [the lines are] popping up out of the road all over the place," resident Larry Coomes said at the time. "People are tripping over it."

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Posted in AT&T, Biz & IT, Charter, Google Fiber, louisville | Comments (0)

Charter raises sneaky “broadcast TV” fee for second time in four months

February 6th, 2019
A Charter Spectrum service vehicle.

Enlarge / A Charter Spectrum vehicle. (credit: Charter)

Charter Communications will raise its "broadcast TV" fee from $9.95 to $11.99 on March 1, only four months after the previous fee increase.

Charter and other cable companies say they charge broadcast TV fees to recoup the cost of paying broadcasters for the right to retransmit their signals over cable systems. But Charter doesn't include the fee in its advertised rates, instead revealing the fee in the fine print, often giving customers bill shock when they learn that they have to pay more each month than expected.

Additionally, increases to the fee apply even to customers who agreed to deals that ostensibly lock in a specific monthly rate during a set period. In summary, Charter uses the broadcast TV fee to advertise lower rates than it actually charges and to raise prices on customers even before their promotional rates expire.

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Posted in Biz & IT, broadcast tv fee, cable, Charter, Policy | Comments (0)

Charter will spend less on cable network in 2019 but charge customers more

January 31st, 2019
A Charter Spectrum service vehicle.

Enlarge / A Charter Spectrum vehicle. (credit: Charter)

Charter Communications will spend nearly $2 billion less on capital improvements to its Spectrum cable network and services this year, despite raising TV and broadband prices—and despite Ajit Pai's claims that repealing net neutrality rules would boost capital investment.

"We currently expect capital expenditures, excluding capital expenditures related to mobile, to be approximately $7 billion in 2019, versus $8.9 billion in 2018," Charter wrote in an earnings announcement today. "Our expectation for lower capital expenditures in 2019 versus 2018 is primarily driven by our expectation for lower customer premise equipment spend with the completion of our all-digital conversion [and] lower scalable infrastructure spend with the completion of the rollout of DOCSIS 3.1 technology across our footprint." Charter's costs are also going down because it has largely finished integrating Time Warner Cable and Bright House, after buying the cable companies in 2016.

"2019 is the year we'll see a significant reduction in capital intensity," Charter CEO Tom Rutledge said in an earnings call today, according to a Seeking Alpha transcript. A year ago, Charter executives promised investors "a meaningful decline in capital intensity" in 2019.

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Posted in Biz & IT, capital expenditures, Charter | Comments (0)

Charter users who didn’t get promised speeds will get $75 or $150 refunds

December 18th, 2018
A man's hand grabbing a fist full of money.

Enlarge (credit: Getty Images | tazytaz)

Charter has agreed to pay $62.5 million in refunds to more than 700,000 customers to settle a lawsuit filed by the New York state attorney general's office, which alleged that Charter defrauded customers by promising Internet speeds that it knew it could not deliver.

The 700,000 New York-based customers will receive between $75 and $150 each, NY AG Barbara Underwood announced today. Charter will also provide access to "streaming services and premium channels, with a retail value of over $100 million, at no charge for approximately 2.2 million active subscribers." The settlement's total value is $174.2 million, the AG's office said.

"The $62.5 million in direct refunds to consumers alone are believed to represent the largest-ever payout to consumers by an Internet service provider (ISP) in US history," the AG's announcement said. "The landmark agreement settles a consumer fraud action alleging that the state's largest ISP, which operated initially as Time Warner Cable (TWC) and later under Charter's Spectrum brand name, denied customers the reliable and fast Internet service it had promised."

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Posted in Charter, new york, Policy, time warner cable | Comments (0)

Charter cable doesn’t have 1st Amendment right to discriminate, court rules

November 19th, 2018
Entertainment Studios Networks founder Byron Allen.

Enlarge / Entertainment Studios Networks founder Byron Allen at Universal Studios Hollywood on April 26, 2018, in Universal City, California. (credit: Getty Images | Noel Vasquez )

A US appeals court ruling today said that cable companies do not have a First Amendment right to discriminate against minority-run TV channels.

Charter, the second-largest US cable company after Comcast, was sued in January 2016 by Byron Allen's Entertainment Studios Networks (ESN), which alleged that Charter violated the Civil Rights Act of 1866 by refusing to carry TV channels run by the African-American-owned ESN. Allen, a comedian and producer, founded ESN in 1993 and is its CEO; the lawsuit seeks more than $10 billion in damages from Charter.

Charter argued that the case should be dismissed, claiming that the First Amendment bars such claims because cable companies are allowed "editorial discretion." But Charter's motion to dismiss the case was denied by the US District Court for the Central District of California, and the District Court's denial was upheld unanimously today by a three-judge panel at the US Court of Appeals for the 9th Circuit.

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Posted in Biz & IT, Charter, First Amendment, Policy | Comments (0)

Charter’s nationwide price hike could cost you another $91 a year

October 23rd, 2018
A Charter Spectrum service vehicle.

Enlarge / A Charter Spectrum vehicle. (credit: Charter)

Charter Communications is raising prices throughout its 41-state cable territory in November, the company confirmed.

"For a customer with a full suite of [Charter] Spectrum services, [the price increases] could total an additional $7.61 a month," or $91.32 a year, the Asheville Citizen Times reported yesterday.

Charter confirmed the price increases when contacted by Ars today, saying that the change "takes effect in November throughout our service area."

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Posted in Biz & IT, Charter | Comments (0)