Apple has again acknowledged failures in MacBook butterfly keyboards and apologized. The apology was included in a Wall Street Journal report by prominent tech journalist Joanna Stern pointing out that, like some others, she encountered a keyboard failure in her 2018 MacBook Air.
Stern published the following statement sent to her by an Apple spokesperson:
We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry. The vast majority of Mac notebook customers are having a positive experience with the new keyboard.
The spokesperson also advised users to contact Apple customer support if they had a problem with the keyboards, Stern wrote.