Archive for the ‘verizon’ Category

Negotiating with ISPs: Don’t accept broadband price hikes without a fight

November 9th, 2018
An angry man yelling into a cell phone.

Enlarge (credit: Getty Images | Westend61)

We've all been there. You've been paying an annoyingly large sum for Internet and/or TV service each month for the past couple of years, and suddenly your ISP tells you it's time to pay even more.

Your promotional rate has expired, and now you'll have to pay the "real" price of service. You're free to switch to another provider—if there's another one in your neighborhood.

And so, the ritual of calling your ISP to demand—or beg for—a lower price begins again. There's no guarantee that it'll work, but in our experience it's worth trying to negotiate a better rate using whatever amount of leverage you have.

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Posted in Biz & IT, broadband, Comcast, verizon | Comments (0)

FCC’s $2 billion giveaway to carriers won’t speed up Verizon’s 5G deployment

October 31st, 2018
A Verizon logo at the 2012 Consumer Electronics Show in Las Vegas.

Enlarge / A Verizon logo at the 2012 Consumer Electronics Show in Las Vegas. (credit: Getty Images | Bloomberg)

Verizon Wireless says it will not move faster on building its 5G cellular network despite a Federal Communications Commission decision that erased $2 billion dollars' worth of fees for the purpose of spurring faster 5G deployment.

The FCC's controversial decision last month angered both large and small municipalities because it limits the amount they can charge carriers for deployment of wireless equipment such as small cells on public rights-of-way. The FCC decision also limits the kinds of aesthetic requirements cities and towns can impose on carrier deployments and forces cities and towns to act on carrier applications within 60 or 90 days.

FCC Chairman Ajit Pai justified the decision by saying it would speed up 5G deployment, and he slammed local governments for "extracting as much money as possible in fees from the private sector and forcing companies to navigate a maze of regulatory hurdles in order to deploy wireless infrastructure."

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Posted in 5G, Biz & IT, FCC, Policy, verizon | Comments (0)

Verizon declares success, says Florida network is back up after hurricane

October 22nd, 2018
A Florida man sets up a sign that says,

Enlarge / PANAMA CITY, Fla. - OCTOBER 19: Mark Mauldin hangs a sign near the front of his property expressing his dissatisfaction with his Verizon cell phone service following Hurricane Michael, which slammed into the Florida Panhandle on October 10. (credit: Getty Images | Scott Olson )

Verizon Wireless service is back up and running "essentially everywhere" throughout the area hit by Hurricane Michael, the company said today.

"Verizon engineers and fiber crews have been working around the clock after unprecedented damage to our fiber infrastructure caused by the most intense storm in history to make landfall in the Panhandle," Verizon's announcement said. "Services for our customers and first responders are back up and running today, providing wireless coverage essentially everywhere it was before Hurricane Michael hit."

Verizon had faced repeated criticism from Florida Governor Rick Scott, who said Verizon lagged behind AT&T and other carriers in restoring service after the Category 4 hurricane made landfall on October 10. Scott last week suggested that Verizon misled the public about its post-hurricane recovery, saying that Verizon's claim of covering "98 percent of Florida" was only accurate because it included customers "hundreds of miles away from impacted areas."

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Posted in Biz & IT, Hurricane Michael, verizon | Comments (0)

Ajit Pai slams carriers for slow restoration of cell service after hurricane

October 16th, 2018
A Verizon logo at the 2012 Consumer Electronics Show in Las Vegas.

Enlarge / A Verizon logo at the 2012 Consumer Electronics Show in Las Vegas. (credit: Getty Images | Bloomberg)

Wireless carriers' failure to fully restore cellular service in Florida after Hurricane Michael "is completely unacceptable," Federal Communications Commission Chairman Ajit Pai said today in a rare rebuke of the industry that he regulates.

Verizon in particular has been under fire from Florida Governor Rick Scott, who says Verizon hasn't done enough to restore service. By contrast, Scott has praised AT&T for its disaster response.

The FCC will open an investigation into the post-hurricane restoration efforts, Pai said. Pai and Scott urged wireless carriers to immediately disclose plans for restoring service, waive the October bills of affected customers, and let customers switch providers without penalty.

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Posted in AT&T, Biz & IT, Florida, hurricane, Hurricane Michael, Policy, verizon | Comments (0)