Last year, Tesla won a Consumer Reports recommendation for the Model 3 thanks to a last-minute upgrade to its braking software. But on Thursday, the magazine rescinded its endorsement of the vehicle due to poor results in its customer survey.
"Model 3 owners in our spring survey sample reported some body hardware and in-car electronics problems, such as the screen freezing, which we have seen with other Tesla models," wrote CR's Patrick Olsen. "The latest survey data also shows complaints about paint and trim issues. In addition, some members reported that the Model 3's sole display screen acted strangely."
"The vast majority of these issues have already been corrected through design and manufacturing improvements, and we are already seeing a significant improvement in our field data," a Tesla spokesperson told Consumer Reports in an emailed statement.